The WHS support add-in tool does not resolve any issues by itself, but instead allows data to be collected and the product .msi file to be replaced. The add-in tool allows you to do the following:
Remove the product and automatically replace the correct OEM installation files.
Collect log files/run the Minimum Escalation Requirements (MER) tool. McAfee Technical Support uses the MER tool to analyze McAfee related log files information.
To install the Windows Home Server support add-in tool:
Download the McAfee WHS Support Tool
Copy the .msi file to: \Shared folders\Software\Add-ins.
Install the tool from Settings, Add-ins, Available McAfee Support Tools.
Select the McAfee Support Tool and click Install.
You now see a second McAfee icon for support.
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